Refund policy

Refund Policy

At Furniture World, we take pride in the quality and craftsmanship of every piece we make.

We accept two payment methods: Cash on Delivery (COD), available for Lahore only, and Bank Deposit (Meezan Bank), available for customers across Pakistan. Orders are confirmed once payment is received (Bank Deposit) or once the order is placed and confirmed by our team (COD).

Once an order is confirmed, it enters production/preparation, so cancellations are only accepted within 24 hours of order confirmation.

If a product arrives damaged or defective, please contact us within 3 days of delivery with photos/videos of the issue. We will repair, replace, or refund at our discretion after inspection.

Custom-made or made-to-order furniture is not eligible for return once production has started, except in cases of manufacturing defect.

Refunds, where applicable, are processed back to the original bank account used for payment (for Bank Deposit orders) within 7–10 business days. For COD orders that are cancelled or returned before delivery, no refund processing is needed since no payment was collected.

All our furniture comes with a 2-year manufacturer's warranty covering structural defects and craftsmanship issues under normal use. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

For any refund or warranty claim, contact us at furnitureworld077@gmail.com or 0304-5498429.